Frequently Asked Questions

What Credit Cards do you accept?

American Express, Visa, Mastercard and Discover

Is the “Wrapadoo.com” website secure for Credit Card purchases?

YES! Having a strong understanding of how vulnerable both merchants and consumers are to cyber theft, we at “Wrapadoo.com” have joined with the largest banking institution in the US as well as “Authorize.net” to ensure that your purchase is as protected, safe and sacred as is our reputation and relationship with each of our valued customers.

Is my “Wrapadoo” machine washable?

Yes, absolutely! We strongly recommend that you wash your Wrapadoo PRIOR to its first use to set the cotton for absorbency. The “Wrapadoo” was made and designed with machine washing in mind. We recommend attaching the Velcro, turning inside out and placing inside a net lingerie bag. Wash in cool-warm water, gentle cycle. Tumble dry medium-low. Try to remove while slightly damp to protect the fibers from over heating. DO NOT USE FABRICS SOFTENERS, as that will diminish the absorbency greatly.

Do I need to wash after every use?

No, not at all! One of the eco-friendly facts about “Wrapadoo” is that it does not need to be washed after each use. Simply turn inside-out and hang to dry. When needed, toss it in the machine as directed above. We do recommend that you wash your Wrapadoo PRIOR to its first use to set the cotton for absorbency.

What if I have questions or concerns regarding “Wrapadoo.com”, it’s products or services?

Please do not hesitate to contact us via e-mail at info@Wrapadoo.com, we will make every effort to address each inquiry with reasonable speed and consideration.

What if I have a problem that needs fixing?

It’s important that you know and trust that we stand solid behind our products. If something unexpected happens, please contact us immediately and we’ll work hard to understand your needs and expectations and resolve what issues may have arisen. Our goal will be to define and resolve any disappointments, should they arise. email us at info@wrapadoo.com

What if after I receive my “Wrapadoo”™ I’ve changed my mind and would like to return?

Things happen, we understand. While we hope you will love your “Wrapadoo”™ dearly, we also want you to trust that we want to make you happy. If the “Wrapadoo”™ is still tagged and unused, simply “Contact us” requesting an RMA# (return merchandise authorization number) We will not accept return packages that do not have an RMA# assigned to them. If upon return, it is determined that the product is unused and in original condition we will credit back using the original form of purchase. We are sorry but we will be unable to issue a return credit to a different card then what was used for the originating transaction. (Please see the Return/Exchange Policy below for detailed information.)

RETURNS & EXCHANGES

Our top priority is your happiness and the health of your hair. Quality is equally important. However with best intentions come a few missteps. If for any reason you are not happy with your “Wrapadoo” when it arrives, please contact us via e-mail at info@Wrapadoo.com within 14 days of delivery and we will jump through hoops to make you happy. It’s important to us that you are made to feel that your respect and satisfaction are paramount to our success. We want you to love us!

Please note that all returns and exchanges must have an RMA# (Return Merchandise Authorization Number) written on the outside of the package. In order to obtain an RMA#, simply e-mail us at info@Wrapadoo.com within 14 days of product delivery with a brief explanation as to how we can assist in giving you what you want. (Please supply us with your customer invoice # that is on your enclosed paperwork.)We will respond in a timely manner with either a solution to your query or an RMA#, whichever is being requested. Please note that all returns for full refund must be in new, unused, unwashed, original condition with packaging and tags. (10% Re-stocking fees will apply if merchandise is not in original condition as previously described.) Shipping charges will not be refunded, unless the problematic issue is one of defect, in which we will reimburse a $5. cost of return shipping allowance and re-ship a perfectly new, unblemished “Wrapadoo”. (No refund will be given for replacements; they will be considered exchanged merchandise.) Refunds will only be credited back to the card used to make the original purchase for the amount paid for said purchase.

For returns in which you have not been charged a fee for shipping, due to a free shipping promotion, you will receive credit for the original cost of the item, less the actual cost of shipping by “Wrapadoo”.

Should you contact us regarding an order which has yet to be received, we reserve the right to track your order and relay that information back to you. If we cannot verify delivery confirmation by a third party shipper, i.e. USPS, UPS, FEDEX, we reserve the right to either re-ship your order or provide you with a full refund. In the event that we do receive confirmation that your order was delivered, please note that “Wrapadoo” is NOT responsible for any loss resulting from the disappearance of any package after delivery has been made. (Delivery is defined as being completed by the shipper to recipient location). In the event that an incorrect address is provided by the customer, thereby causing the package to be delivered to the wrong recipient, “Wrapadoo” will not be held responsible for any loss, re-direct or re-ship fees.

Custom orders and personalized orders are final sale. They will only be considered for return if merchandise is defective or an error has been made by “Wrapadoo” in the processing or personalization, which will be determined by “Wrapadoo”. In such case, “Wrapadoo” holds the option of providing you with a replacement at no additional cost to you, in lieu of a refund. “Wrapadoo” will reimburse you for the actual cost of return shipping costs, should we determine the error to be caused by “Wrapadoo”.

Items received as gifts may be exchanged for other items from our collection, or you may choose to receive a merchandise credit for future use. Items received as gifts may be returned within 60 days from original purchase date. You must contact us at info@Wrapadoo.com within 60 days for an RMA# as well as either the order/customer invoice number or the senders name for proper and expedient exchange processing.

We will refuse any returned merchandise packaging that does not have a RMA# clearly shown on the front/outside of the returned package. We reserve the right to refuse credit or to provide exchange privileges to anyone if, upon receipt of merchandise, it is determined that any of the above restrictions and/or conditions have not been followed. Furthermore, we will not accept any merchandise that we carry that was not originally purchased through the “Wrapadoo.com” website. Additionally, we are under no obligation to accept, receive, process or provide credit for merchandise sent to us, without a return authorization being granted by “Wrapadoo”.

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